It’s easy to customize your checkout flow. Whether you use the checkout for rentals or tours and activities. Custom fields are a simple, yet powerful way, to capture additional customer information and to sell add-ons.
What is a custom field?
Custom Fields are fields that you can add to your checkout flow. You can use custom fields for getting additional information about your customers, such as an additional phone number, age, weight, where the customer is staying and so forth. Custom fields can also be used for add-ons. Typical examples of add-ons are photo packages, t-shirts, lunch or beverage selections, cleaning fees, pet fees, or mileage fees.
Here are a few examples of the most common uses of custom fields.
Customer Information
Additional guest names, additional phone number, and where the customer is staying are typical examples of custom fields.
When you use a custom field for information, you can choose to make it a text field or a selection. With a text field, the customer can enter any information. This may sometimes lead to answers that are funny, but not particularly useful for you.
If you want to make the customer choose between a list of options, use a select list. That way you limit the customer to select one of the options that you have specified.
Add-ons
Add-ons are very similar to select fields. The difference is that the system automatically adds the price for each item.
Here is an example of an add-on used to charge for meal options. There is no charge if the customer selects not to have a meal plan.
For each add-on, you can decide how to charge, either per booking, per night or per person.
And here’s how it will show in the price breakdown during checkout.
The amount charged at the time of booking is dependent on the deposit rule you set for the rental or activity. As you may recall from our recent article it is sometimes better to charge a deposit at the time of booking and then charge the full amount at pickup or arrival.
A few final tips
It’s easy to add custom fields to your booking widget/checkout flow, but don’t go overboard. Customers do not like checkout forms that have too many fields to fill out, so only add what is necessary.
If you need more information about setting up custom fields, you can find more detailed examples here: Custom Fields and Add-ons.
If you want to know more, reach out to our experts. We offer a great solution for online booking that is affordable and filled with features you need to successfully run your business.
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