We recently released a new feature that makes it much easier to process refunds if you use the Authorize.net gateway.
The refund improvement enables WebReserv to refund back to the original transaction without the need to have Expanded Credit Capabilities enabled in your Authorize.net account.
To process a refund on a cancelled booking, select the Refund Payment button on the reservation through Frontdesk.
In ePay Virtual Terminal, you see the credit card on file in the Payment Type field. The refund amount will be pre-populated based on the cancelation, however, you can change the amount (not to exceed the max amount) as needed.
Select Process payment to complete the refund transaction. You will get a notification at the top of the page that the payment was authorized.
To confirm the refund was processed, please log into your Authorize.net account, and to see the transaction.
Please note that the original transaction must be settled before you can process the refund. This can take at least 24 hours. In addition, any refunds on bookings in the system must occur within 30 days from the date of the reservation.
We hope this update will save you time when processing refunds through the system.